Frequently Asked Questions
Everything you need to know about your Dewha beauty journey.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
Are Dewha products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and crafted with skin-loving ingredients designed to be gentle yet effective for all skin types, including sensitive skin.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return or exchange.
Are your products cruelty-free?
Absolutely. Dewha is committed to ethical beauty practices, and we never test our products or ingredients on animals.
How can I track my package?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets to ensure a secure and convenient checkout.